--- title: How to write a support request for Yuno? description: How to write a support request for Yuno. --- [Skip to content](https://content.xmco.fr/en/base-de-connaissances/how-to-write-a-support-request-for-yuno#main-content) - [English](https://content.xmco.fr/en/base-de-connaissances/how-to-write-a-support-request-for-yuno) - [Français](https://content.xmco.fr/fr/base-de-connaissances/demande-de-support-pour-yuno) English Show submenu for translations ![](https://content.xmco.fr/hubfs/xmco.svg) - [View your tickets](https://content.xmco.fr/tickets-view) - [Log out](https://content.xmco.fr/_hcms/mem/logout) Open main navigation Close main navigation - [View your tickets](https://content.xmco.fr/tickets-view) - [Log out](https://content.xmco.fr/_hcms/mem/logout) - - [English](https://content.xmco.fr/en/base-de-connaissances/how-to-write-a-support-request-for-yuno) - [Français](https://content.xmco.fr/fr/base-de-connaissances/demande-de-support-pour-yuno) English Show submenu for translations - [Contact support](https://content.xmco.fr/en/support) [Contact support](https://content.xmco.fr/en/support?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Base de connaissances](https://content.xmco.fr/en/base-de-connaissances?hsLang=en) 2. [Discover Yuno](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en) 3. [FAQ](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#faq) # How to write a support request for Yuno? ## In this article you will find out how to write a support request for Yuno **SUMMARY** - I want to follow a new technology - Account blocked - Question/remark about a bulletin - Incident / operational question - Declaring a new tenant ### I want to follow a new technology: Monitoring a new technology within Yuno requires specific development. Please indicate in your request : - The name of the technology to be tracked - The name of the publisher - A source on which the security releases are published. In order to optimize the processing of requests to add multiple technologies, it is recommended that they be provided in the following format: | Vendor | Product | Source for security advisories | | --- | --- | --- | | Vendor | Product | Source for security advisories | | Vendor | Product | Source for security advisories | | Vendor | Product | Source for security advisories | ### Example of a ticket Subject: "Follow-up of technology \[TECHNOLOGY NAME\]". Body: "Hello, We would like to add \[TECHNOLOGY NAME\] from \[EDITOR NAME\] to the Yuno monitoring list. You can find details of the security updates at this address: \[UPDATE ADDRESS\]. Thank you in advance." ### Account blocked: Before reporting a blocked account, please try to reset the user's password from the Portal login page. Please include the following with your request: - A description of the problem - A screenshot or the error message that was displayed - The username of the blocked user (usually their email address) ### Example of a ticket Subject: "Blocked user" Body: "Hello, The user \[LOGIN\] has been blocked on the portal login page after entering his login and password. The following error is displayed: "You are not authorised to access this module". \[screenshot\] Thank you in advance." ### Question/remark about a bulletin: If you have a question/comment about a bulletin, please indicate the exact name of the bulletin or its CXA reference in addition to your question. ### Example of a ticket Subject: "Question about newsletter \[NEWSLETTER REFERENCE/BULLETIN TITLE\]". Content: "Hello, We have a question about the bulletin "\[BULLETIN TITLE\]" (reference \[BULLETIN REFERENCE\]). \[QUESTION/REMARK\] Thank you in advance." ### Incident / operational question: If you encounter a problem or have a question about the operation of the platform, please let us know: The exact problem you are experiencing: - If it is a problem with the Portal/the Portal API: what were you trying to do? Where did you encounter the problem? Please attach a screenshot/video of the problem. - If it's a problem receiving certain bulletins: which technology(ies) are affected? How critical? What type? Which users? For how long? - The user(s) concerned NB: If your problem is that you are not receiving your daily cyber watch, please check your junk mail or your filter. ### Example of a ticket Subject: "I have not received any Fortinet newsletters since 15 March 2023". Content: "Hello, I haven't received any bulletins from Fortinet since 15 March 2023. Even though a new security bulletin was published by the company on 20 March 2023.  This problem affects three users: \[USER LIST\]. Could you please investigate the matter? Thank you in advance." ### Declaring a new tenant As part of a delegated multi-tenant configuration, you will be required to declare tenants for the companies you wish to include in the Yuno cyber watch To ensure that this happens as smoothly as possible, please submit a ticket or send an email to [support@xmco.fr](mailto:support@xmco.fr) and [sales@xmco.fr](mailto:sales@xmco.fr): In the subject line of the ticket: - The name of your organisation - Mention the addition of tenant In the body of your ticket: - The name of each new company to be added - The list of users in your organisation who should have access to each new company interface. ### Example of an ticket Subject: "\[ENTITY\]: Add new tenants". Content: "Hello, As part of my Yuno multi-tenant package, I would like to add \[one/several\] additional tenants to my subscription. Tenant 1 \- Beneficiary company: \[COMPANY\] \- Tenant administrator: \[EMAIL ADDRESS ADMINISTRATOR\] Tenant 2: \- Beneficiary company: \[COMPANY\] \- Tenant administrator: \[EMAIL ADDRESS ADMINISTRATOR\] Thank you in advance." - [Set up your account and company](https://content.xmco.fr/en/base-de-connaissances/set-up-your-account-and-company?hsLang=en#main-content) - [Log in](https://content.xmco.fr/en/base-de-connaissances/set-up-your-account-and-company?hsLang=en#log-in) - [Integrate your SSO](https://content.xmco.fr/en/base-de-connaissances/set-up-your-account-and-company?hsLang=en#integrate-your-sso) - [Manage your account](https://content.xmco.fr/en/base-de-connaissances/set-up-your-account-and-company?hsLang=en#manage-your-account) - [Manage your company](https://content.xmco.fr/en/base-de-connaissances/set-up-your-account-and-company?hsLang=en#manage-your-company) - [Discover the Serenety module](https://content.xmco.fr/en/base-de-connaissances/discover-the-serenety-module?hsLang=en#main-content) - [Documentation Serenety](https://content.xmco.fr/en/base-de-connaissances/discover-the-serenety-module?hsLang=en#documentation-serenety) - [Set up Serenety in just a few clicks](https://content.xmco.fr/en/base-de-connaissances/discover-the-serenety-module?hsLang=en#set-up-serenety-in-just-a-few-clicks) - [Serenety key features](https://content.xmco.fr/en/base-de-connaissances/discover-the-serenety-module?hsLang=en#serenety-key-features) - [Discover Yuno](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#main-content) - [Set up Yuno in just a few clicks](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#set-up-yuno-in-just-a-few-clicks) - [Advanced settings](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#advanced-settings) - [Yuno's main pages](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#yunos-main-pages) - [FAQ](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#faq) - [Download the complete documentation](https://content.xmco.fr/en/base-de-connaissances/discover-yuno?hsLang=en#download-the-complete-documentation) - [Use the API and connectors](https://content.xmco.fr/en/base-de-connaissances/use-the-api-and-connectors?hsLang=en#main-content) - [Understanding and using the Portal API](https://content.xmco.fr/en/base-de-connaissances/use-the-api-and-connectors?hsLang=en#understanding-and-using-the-portal-api) - [Connect to our Portal](https://content.xmco.fr/en/base-de-connaissances/use-the-api-and-connectors?hsLang=en#connect-to-our-portal) - [Legal information](https://content.xmco.fr/en/base-de-connaissances/legal-information?hsLang=en) [![](https://content.xmco.fr/hubfs/xmco.svg)](https://www.xmco.fr) [mailto:support@xmco.fr](mailto:support@xmco.fr) Copyright © 2026, XMCO